Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 24 hours are subject to a $50 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.+
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items that are not eligible for return include the following:
- Used items, including items that have been installed or assembled.
- Clearance items.
- Custom-made, special-order and made-to-order products.
- Items marked “non-returnable” in the item description.
- Items requested outside of the 30-day return period.
If your item qualifies for return you can start the process by contacting us at Sales@backyardkitchensandmore.com. Please be aware of the following information regarding how this process will proceed:
- All shipping (to and from) costs are deducted from the refund.
- You will receive an email confirming we received your request that will include additional details on the process.
- An itemized Return Authorization, return shipping labels, and detailed instructions will be emailed to you upon approval. Approved returns must be returned within 30 days of receiving approval.
- If your return will be coming back via freight truck, we will require you provide us a photo before your return will be authorized. This can be as simple as a cell phone pic! We just need a “before” picture in case there is any damage to the item on its way back to us.
- Your return must be properly packaged in the original outer & inner packaging to help reduce damage and include all original parts, manuals, pieces, packing slips, etc.
- After we receive and inspect the return, your refund will be issued. The processing time for the refund will depend on the payment option used for the order.
- Any items returned outside of this process or 30-day period are not eligible for a refund.
- Any items returned on your own are not eligible for a refund.
You can always contact us for any return question at Sales@backyardkitchensandmore.com
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.